Email Whitelisting

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As you probably know, most e-mail apps and Internet companies are now  blocking unwanted e-mail, often called ‘spam’. The problem is that sometimes these programs block e-mail you want to get… like email from us.

To ensure you are receiving your Astromatcha emails, do the following:

Be sure to add the corresponding Astromatcha email address, [email protected], to your email white-list to ensure the best chance of receiving your content and updates.

A white-list is a list of e-mail addresses from which an e-mail blocking program will allow messages to be received.

Why is this important?

In the last few years, unsolicited, unwanted advertising e-mail, or “spam”, has grown to become a very big problem. As a result, most e-mail providers are using various blocking or filtering systems to tell the good guys from the bad.

We applaud email providers’ intentions to protect us all from spam. We really do. But right now, the current “anti-spam” systems often block e-mails that you’ve requested, but that fits somebody else’s idea of what spam looks like. Which is why you might find yourself not getting your subscription’s content…And that would be a shame!

Here’s what you need to do now, before you miss out on important notifications:

To keep your subscriptions’ content from getting blocked by mistake, you need to “white-list” the content you do want to see. Don’t worry, it takes less than a minute!

Of course, every e-mail system is different. Below are instructions for some of the more popular ones. If yours isn’t here, please contact your ISP’s customer service folks for their instructions.

Gmail:

  1. In your inbox, locate an email from [email protected] (for example, your welcome email).
  2. Drag this email to the “primary” tab of your inbox.
    Gmail - Drag message into the primary inbox
  3. Once dropped, Gmail displays a yellow box that asks if you want to make this change permanent. Click Yes.
  4. This will ensure that all your notifications from us will appear in the Primary tab going forward.

Yahoo! Mail:

Adding sender to your contacts in yahoo mail

  1. When opening an email message, a “+” symbol should display next to From: and the sender’s name.
  2. Select this and an “Add to contacts” pop-up should appear.
  3. Select “Save”

Mac Mail

  1. Select “Mail” Top menu.
  2. Then select “Preferences”.
    opening Mac Mail preferences
  3. In the “Preferences” window, click the “Rules” icon.
  4. Click the “Add Rule” button.
    adding new email rule in Mac Mail
  5. In the “Rules” window, type “PRS” in the “Description” field.
  6. Use the following settings: “If any of the following conditions are met: From Contains.
    Then, type in [email protected] the text field beside “Contains”
  7. Select “Move Message” and “Inbox” from the drop-down menus.
  8. Click “Ok” to save the rule.
    creating a whitelist rule in Mac Mail

Outlook 2003 & Later

outlook

  1. Right-click on the message in your inbox.
  2. Select “Junk E-mail” from the menu.
  3. Click “Add Sender to Safe Senders List.”

And you’re done! 🙂

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